Issue with ticket creation

Incident Report for Halp

Resolved

This incident has been resolved.

Posted Jun 22, 2021 - 19:56 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 22, 2021 - 18:46 UTC

Update

We are continuing to work on a fix for this issue.

Posted Jun 22, 2021 - 18:46 UTC

Identified

The issue has been identified and we are deploying a potential fix

Posted Jun 22, 2021 - 18:33 UTC

Update

We are continuing to investigate this issue.

Posted Jun 22, 2021 - 18:11 UTC

Investigating

We are currently seeing some errors saying "Oops, we weren't able to create your ticket" when creating tickets from certain locations within Slack. We are investigating the issue.

Posted Jun 22, 2021 - 18:07 UTC

This incident affected: Halp Web.