Ticket creation and comment syncing is broken for some customers
Incident Report for Halp
Resolved
All features are now working as normal. We will be working with out partners to provide a post mortem as soon as we can.
Posted Jan 29, 2021 - 00:04 UTC
Monitoring
The issue has been fixed, and we continue to monitor the situation. We will have a full post mortem available soon.
Posted Jan 28, 2021 - 23:06 UTC
Update
We are continuing to investigate this issue.
Posted Jan 28, 2021 - 19:13 UTC
Update
We are continuing to investigate this issue.
Posted Jan 28, 2021 - 19:13 UTC
Investigating
We are currently investigating this issue.
Posted Jan 28, 2021 - 19:12 UTC
This incident affected: Halp Web, Slack Apps/Integrations, and Slack Apps/Integrations/APIs.
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